We're Hiring - Box Office Manager

Box Office Manager (607533)

Department of Place
Sport & Culture (Theatres)

Box Office Manager
SO1/SO2:  £32,076 pa - £36,648 pa
1 x 37 hours per week
Permanent
Based at Alhambra Theatre / Windsor Baths offices

Bradford Theatres are looking to recruit a Box Office Manager.  This is an exciting time at Bradford Theatres working with large scale visiting production companies such as Cameron Mackintosh Ltd, Disney Theatrical, Matthew Bourne's New Adventures, National Theatre, Royal Shakespeare Company - in the lead up to and during Bradford’s status as City of Culture 2025 and beyond.  There is also a wide range of medium and small scale shows which visit the venues, including the best of British music, top stand-up comedians and one of the UK’s longest running classical music seasons.

Bradford Theatres seeks the right individual to take responsibility for the provision of Box Office management services and to lead the efficient and effective operation of the Box Office sales team, ensuring Bradford Theatres maintains its position as a leading arts/entertainment organisation in the north. The postholder will inspire, lead, manage, develop the team, and maximise the effective use and potential of the Ticketing and Customer Relationship Management System (Spektrix). They will lead on delivering efficiencies across all sales channels (online, telephone call centre, face-to-face counter, and agency); as well as managing / upholding excellent customer service to maximise revenue and enhance the reputation of Bradford Theatres.

The Box Office Manager will be expected to show a high degree of initiative, making decisions within broad guidelines, demonstrating resilience under pressure and be able to adapt working practices in line with changing service needs.

Applicants must demonstrate extensive experience of a management / leadership role and have a proven track record of working in the arts/leisure sector, preferably a theatre.  The post holder must have an appropriate qualification relevant to the sales / customer service industry, or equivalent such as Business Administration; Institute of Sales and Marketing Management; Institute of Customer Service. They must be flexible in working arrangements to meet important deadlines and be able to work unsociable hours including evenings, weekends and public holidays as required by the shift system operating in the Box Office department and sites / venues outside the city centre.

Bradford Council owns and runs 4 venues: the Alhambra Theatre, the Studio, St George’s Hall (all city centre) and King’s Hall & Winter Gardens in Ilkley. Bradford Theatres provides a wide-ranging theatre provision with the following aims:

• To provide a rich, well balanced theatre programme which gives a wide variety of product reflecting the needs and expectations of the local community.
• To raise the regional and national profile of Bradford as a City of Culture, enhancing tourism and attracting visitors.
• To develop and serve audiences of the future.
• To contribute to the artistic and social development of the district’s communities.
• To build relationships with practitioners, theatre companies, agents, and producers to become a first choice on the touring circuit.
• To provide and maintain an infrastructure of performance spaces which are available for hire.

For further information regarding this post please contact Elizabeth Hall via email at elizabeth.hall@bradford.gov.uk

Closing Date: 10th June 2024

 Please find attached the Job Profile:  Box Office Manager - JP.doc

To apply, click here.

The Code of Practice on the English language requirement for public sector workers, Part 7 of the Immigration Act 2016 requires that Councils ensure that all candidates applying for customer facing posts must be assessed to establish their fluency in English.

The criteria under special knowledge and experience on the job profile which is shown in this advert outlines what level of fluency you will be expected to demonstrate.  Therefore, it is essential that you provide examples in your application.